Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer free, economy mail to 99% of countries. To countries where we cannot offer free, economy mail, we try to keep the shipping costs down. We would like to remind that shipping such bigger parts usually would cost 2-3x more then the item is worth, but we have very good agreements with our local post office and TNT.
We ship worldwide! Even if you live on a island.
Cannot find your country in checkout? Contact us and we will arrange shipping for you.
We ship from one of our many warehouses in Europe. If you are from European Union, there will be 0% taxes. Other major countries like the US, Canada and Australia – there wont be any import charges up to aprox. 1000 usd.
For others – we like to keep the value on the packages low to help you out 🙂
Contact us if you need any more specific info on import taxes.
At this moment we only accept PayPal on our website. You can pay with your PayPal balance or add any credit / debit card to the account.
For direct bank transfers – please contact us directly.
PlastiFlex is a material made by us. It consists of multiple material fibers combined with a flexible, durable and plastic like resin (that only we have access to), making the parts easier to fit and withstand impacts better then other brand ones out there. The molds are made from brand new, original parts when fitted on new body panels – meaning that the end product fits very nicely. Depending on the shape of each part the thickness and flexibility differs.
Free economy mail usually takes about 3-4 weeks.
Priority Express mail usually takes about 1-2 weeks.
For PlastiFlex parts – a manufacturing time of up to 2 weeks can apply. For stock quantities – please contact us.
For OEM BMW / Mercedes parts – a restocking time of up to 2 weeks can apply. We try to keep the parts in stock, but be warned. For stock amounts – please contact us.
If you were not able to find the parts you are looking for – don’t hesitate to contact us. We can get any part new, used, OEM and aftermarket. If not – we can custom make it for you.
Requests with part numbers are also welcome.